Shipping policy
Shipping Policy
Thank you for shopping with The Glow Cart AU.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping
We currently ship Australia-wide using trusted courier services. Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Delivery Times
Estimated delivery times are:
- Standard Shipping: 2–5 business days
- Express Shipping: 1–3 business days (where available)
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.
Incorrect Shipping Details
Please ensure your shipping address is accurate before placing your order. The Glow Cart AU is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
Lost or Delayed Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us at theglowcartau@gmail.com. We'll work with the courier to help locate your shipment and keep you updated throughout the process.
If you have any questions about shipping, feel free to contact us at theglowcartau@gmail.com.