Refund & Return Policy
Your satisfaction is important to us. If there's an issue with your order, we're here to help.
Eligible Returns
If you receive a product that is damaged, faulty, or different from what you ordered, please contact us within 7 days of receiving your order. We will assess your claim and provide an appropriate solution, including a refund, replacement, or repair where required under the Australian Consumer Law.
Non-Returnable Items
We do not accept returns or offer refunds for change-of-mind purchases.
Before You Contact Us
To help us process your request quickly, please include:
Your order number
Proof of purchase
A brief description of the issue
Clear photos or videos showing the problem
Return Shipping
If your return is approved because the item is faulty, damaged, or incorrect, The Glow Cart AU will cover the return postage costs.
Contact Us
For all refund and return enquiries, please email theglowcartau@gmail.com. We aim to respond to all requests within 2–3 business days.
Refund & Return Policy
